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Legal · Privacy policy

Privacy policy

Last updated 18 October 2026 · Replaces the policy dated 6 October 2026

XRlabs Ltd ("XRlabs", "we", "us") is committed to protecting and respecting your privacy. This policy explains what personal data we collect, how we use it, who we share it with and the rights you have over it.

It applies when you visit xrlabs.ai, contact us, request a demonstration, meet us at a conference or event, apply to work with us, or deal with us as a representative of a hospital, OEM partner, supplier, investor or other organisation.

We process personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended by the Data (Use and Access) Act 2025. Where we process the personal data of people in the European Economic Area, the EU GDPR applies in addition.

This policy does not cover patient data or surgical imaging processed in clinical research or product evaluations. See the section on clinical research and product evaluation data below.

Who we are

XRlabs Ltd is the data controller responsible for your personal data.

Legal entityXRlabs Ltd, registered in England and Wales, company number 15433851
Registered office71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Privacy contactgeneral@xrlabs.ai

XRlabs Ltd has a wholly owned US subsidiary, Saena Labs, Inc., a Delaware corporation based in Palo Alto, California. Where Saena Labs, Inc. handles personal data for the purposes described in this policy, it does so on behalf of XRlabs Ltd under an intra-group data transfer agreement.

If you have any question about this policy, or want to exercise your rights, contact us at the email address above or write to our registered office.

The data we collect

We collect only the personal data we need for the purposes set out in this policy.

CategoryExamples
Identity dataName, title, and where you give it as part of a job application, date of birth
Contact dataEmail address, phone number, postal or work address
Professional dataEmployer or institution, job title, clinical specialty, areas of interest, professional profile information you make public
CorrespondenceEmails, enquiries, demo requests, meeting notes and messages you send us
Event dataRegistration and attendance at events we host or attend, business cards and attendee lists shared with us by organisers
Recruitment dataCV, work history, qualifications, references, interview notes, right to work documentation, and any adjustments you ask us to make
Technical dataIP address, browser and device type, pages visited, time and date of visits, referring site
Marketing preferencesWhether you have opted in to or out of communications from us

We do not intentionally collect special category data (such as health data, racial or ethnic origin, or religious beliefs) or criminal offence data through our website or in our business dealings. If you apply to work with us, we may handle limited special category data where the law requires or permits it, for example to confirm your right to work or to make reasonable adjustments. We handle it under the conditions in Schedule 1 of the Data Protection Act 2018.

How we collect your data

Most of the data we hold comes directly from you: when you complete a form on our website, email us, request a demonstration, speak to us at an event, apply for a role or enter into an agreement with us.

Some data is collected automatically when you use our website, through cookies and server logs. See the cookies section below.

We also receive personal data from third parties: event and conference organisers who share attendee lists, people who refer or introduce you to us, your employer or institution when it deals with us, recruitment agencies and search firms, and publicly available professional sources such as LinkedIn, institutional web pages and published work.

Legal bases for processing

We process your personal data only where we have a lawful basis to do so.

Lawful basisWhen we rely on it
ContractTo perform an agreement with you or take steps you ask for before entering one, for example providing a demonstration or evaluation you requested, or processing a job application
Legitimate interestsTo run and grow our business where this does not override your rights: contacting clinicians, hospitals and industry partners about our work, following up after events, maintaining business relationships, keeping our systems secure, developing and improving our products and services, administering our group, and establishing or defending legal claims
ConsentWhere you opt in to marketing communications as an individual, or accept non-essential cookies. You can withdraw consent at any time
Legal obligationWhere we must process data to comply with the law, for example tax and accounting records, right to work checks, or responding to lawful requests from regulators and authorities

The UK GDPR recognises direct marketing, transferring data within a corporate group for internal administration, and network and information security as examples of processing that may be carried out in a controller's legitimate interests. Where we rely on legitimate interests we have assessed the impact on you, and you can object at any time (see Your rights).

We do not make decisions about you based solely on automated processing that have legal or similarly significant effects.

How we use your information

We use your personal data to:

Respond to your enquiries and provide the services, demonstrations or information you request
Manage our relationships with hospitals, clinicians, OEM and technology partners, suppliers, advisers and investors
Organise and follow up on events, meetings and conferences
Assess job applications, carry out pre-employment checks and manage recruitment
Send you information about our work, products and events where you have opted in or where we may lawfully do so for business contacts, with an easy way to opt out in every message
Operate, secure and improve our website and systems
Keep records we are required to keep by law, and establish, exercise or defend legal claims

We use your data only for the purpose we collected it for, unless we reasonably consider another use to be compatible with that purpose. If we need to use your data for an unrelated purpose, we will tell you and explain the lawful basis.

Clinical research and product evaluation data

This policy does not cover patient data, surgical video or medical images processed in clinical research studies or product evaluations.

That data is handled under the governing study protocol, the relevant ethics approval, and data processing or data sharing agreements with the hospital or institution concerned. In most cases the hospital remains the data controller and XRlabs processes data on its instructions. Where XRlabs sponsors a study, participants receive a separate participant information sheet and consent form that explain how their data is used.

Our website does not collect or process patient data. If you have a question about a study you took part in, contact the hospital or study team named in your participant information, or contact us at general@xrlabs.ai and we will direct your question.

Cookies and website analytics

Our website uses essential cookies, which are strictly necessary for the site to work, and Google Analytics to understand how the site is used. Google acts as our processor for this and the data is handled under its terms, which involve a transfer outside the UK. We do not use marketing or advertising cookies, and we have switched off Google’s advertising and cross site features.

Under the Privacy and Electronic Communications Regulations as amended in February 2026, low risk statistical cookies may be set without consent provided you can easily object. You can switch analytics off at any time in our Cookie Policy, and any other non-essential cookie would be set only with your consent.

You can block or delete cookies through your browser settings, though parts of the site may then not work. Full details of the cookies we set are in our Cookie Policy.

Disclosure of your information

We share personal data only where necessary and with appropriate protections in place.

RecipientWhy
Service providersHosting, IT and security, email and productivity tools, customer relationship management, applicant tracking, video conferencing, website analytics and event platforms. They act on our instructions under written contracts
Group companiesSaena Labs, Inc., our US subsidiary, for internal administration and to support our work in the United States
Professional advisersLawyers, accountants, auditors, insurers and consultants, where they need the data to advise us
Partners and institutionsWhere you ask us to introduce you, or where a joint activity (such as an event, demonstration or evaluation) requires it
Regulators and authoritiesWhere we are legally required to disclose data, for example to the Information Commissioner, HMRC, a court or a law enforcement body
Business transfersIf we merge with, acquire, or sell all or part of our business, your data may be transferred to the new owner under the same protections

We do not sell or rent personal data to anyone.

International data transfers

We are based in the United Kingdom and have a presence in the United States. Some of our service providers also operate outside the UK. Your personal data may therefore be transferred to and stored in countries outside the UK and the European Economic Area.

Whenever we transfer personal data outside the UK we make sure one of the following safeguards applies:

The destination country is covered by UK adequacy regulations (this includes the EEA, and US organisations certified under the UK Extension to the EU US Data Privacy Framework)
The transfer is governed by the ICO's International Data Transfer Agreement, or the UK Addendum to the EU Standard Contractual Clauses, with a transfer risk assessment
For transfers within our group, an intra-group data transfer agreement incorporating those terms

You can ask us for information about the safeguard used for a particular transfer by contacting us.

Security of your information

We use technical and organisational measures appropriate to the risk to protect your personal data against unauthorised access, loss, alteration or disclosure. These include access controls on a need to know basis, multi-factor authentication, encryption in transit and at rest where supported by our systems, logging, staff training and contractual obligations on our service providers.

No system is entirely secure and we cannot guarantee the security of data transmitted over the internet. If a personal data breach is likely to result in a risk to your rights and freedoms we will notify the Information Commissioner within 72 hours of becoming aware of it, and we will tell you directly where the risk is high.

Data retention

We keep personal data only for as long as we need it for the purpose it was collected, and then delete or anonymise it securely. Our standard periods are:

DataRetention
Enquiries and correspondence2 years after our last contact with you
Business and partner contactsFor the life of the relationship, then 2 years
Marketing contactsUntil you opt out, and a suppression record thereafter so we do not contact you again
Unsuccessful job applications6 months after the decision, or 2 years if you agree to stay in our talent pool
Contractual and financial records6 years after the end of the contract or the financial year, as required by law
Website logs and analytics12 months

We may keep data for longer where we are required to by law, to resolve a dispute, or to establish, exercise or defend a legal claim.

Your rights

You have the following rights over your personal data:

Access: ask for a copy of the personal data we hold about you and information about how we use it
Rectification: ask us to correct inaccurate or incomplete data
Erasure: ask us to delete your data, subject to legal exceptions
Restriction: ask us to limit how we use your data in certain circumstances
Objection: object to processing based on legitimate interests, and object at any time to direct marketing, which we will stop
Portability: receive the data you gave us in a structured, machine readable format, or have it sent to another controller, where we process it by automated means on the basis of consent or contract
Withdraw consent: at any time, where we rely on consent, without affecting processing that took place before you withdrew it

To exercise any of these rights, email general@xrlabs.ai or write to our registered office. You do not need to use a form or legal wording.

We will respond within one month of receiving your request. We may extend this by up to two further months for complex or numerous requests, and will tell you within the first month if so. Where we need to confirm your identity or ask you to clarify what you are looking for, the time taken to receive your reply does not count towards that period. There is no fee unless a request is manifestly unfounded or excessive.

Complaints

If you are unhappy with how we have handled your personal data, or with our response to a request, you have the right to complain to us. Email general@xrlabs.ai with the word "complaint" in the subject line, or write to our registered office. You do not need to use any particular wording.

We will acknowledge your complaint within 30 days, investigate it, and tell you the outcome and any action taken without undue delay.

You also have the right to complain to the UK supervisory authority, the Information Commissioner's Office (ICO), at any time:

Telephone: 0303 123 1113
Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

If you are in the European Economic Area you may also complain to the supervisory authority in the country where you live or work.

Children

Our website and services are intended for professionals and are not directed at anyone under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will delete it.

Changes to this policy

We review this policy at least once a year and whenever our processing or the law changes. The date at the top shows when it was last updated. Where a change materially affects how we use your data and we hold your contact details, we will tell you directly. Earlier versions are available on request.

XRlabs
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Surgical intelligence · Plan · Operate

Surgical Intelligence For Every Operating Room

XRlabs connects the devices in your OR into one intelligent system.

TIME Best Inventions 2025·First in-human Physical AI in complex cranial neurosurgery·100+ cases worldwide·Three continents
Our technology

Surgical Intelligence, Defined

The operating room is data-rich and insight-poor. Devices run in isolation, splitting the surgeon's attention exactly when it matters most. XRlabs brings Surgical Intelligence into the OR: a device-agnostic AI software layer that runs on the equipment hospitals already own, unifies every device into one anatomy-aware view, and lays the foundation for our surgical co-pilot.

10%

of operative time is lost to manual scope adjustment alone, in one of the highest cost-per-minute settings in the hospital.

Eivazi et al., Acta Neurochirurgica, 2015 →
The Pyramid of Surgical Intelligence

Trained the Way Surgeons Are Trained

Surgeons build intuition by ascending a set curriculum: anatomy, tissue and disease, surgical access, live pathology, and operative skill. We're building Surgical Intelligence the same way, layer by layer, starting in microsurgery. Every XRlabs product is a layer of the pyramid.

See our approach →

Vision. Intelligence. Precision.

XRlabs provides a new dimension of insight into patient anatomy: deep vision. It elevates planning, brings anatomy into the operative view, and accelerates skill building.

Surgeon working with the XRlabs digital twin in theatre

Improving With Every Case

Computer vision that tracks instruments and anatomy in real time
Voice recognition for hands-free control and operative notes
Real-time 3D anatomical overlays in the operative view
Proprietary AI that improves with every deployment
Intraoperative capabilities are in development and under clinical evaluation.
Plan · XRlabs SIM

From Flat Scan to Full Picture

XRlabs SIM reconstructs standard CT and MRI scans into interactive 3D digital twins in an extended reality environment. Surgeons can visualize anatomy with clarity, plan complex procedures, and rehearse in real time.

Explore XRlabs SIM →
Operate · SurgicalOS

One View. Every Device.

SurgicalOS brings the digital twin into the operative view, fusing live video from the surgical scope, navigation and intraoperative imaging into one anatomy-aware picture, on the displays surgeons already use.

Explore SurgicalOS →
World first · Dec 2025

In December 2025, SurgicalOS was evaluated in a live operating room for the first time: the first in-human use of Physical AI in complex cranial neurosurgery.

Built by Surgeons. Driven by Purpose.

Founded by neurosurgeon Dr. Ali Haddad, XRlabs was born from real OR experience. Working closely with clinicians and medical device partners, we are a multidisciplinary team united by a patient-first mission and a relentless drive to advance surgery.

Our company →
Dr. Ali Haddad reviewing a patient's digital twin in the operating theatre

Real Impact.
Real Results.

See how surgeons are already using XRlabs, from groundbreaking procedures to next-generation medical training.

View case studies
XRlabs
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Our technology

Our Approach to Surgical Intelligence

Our solution · The Pyramid of Surgical Intelligence

Trained the Way Surgeons Are Trained

A true surgical foundation model must learn the way surgeons learn. Surgeons do not acquire judgment by watching video alone; they ascend a curriculum. Anatomy first. Then tissue properties and disease. Then surgical access. Then live pathology in the operating room. Finally, operative skill. Each layer gives meaning to the one above it. Together, the layers become what surgeons call intuition. Encoded, they become Surgical Intelligence.

The five layersStatus
01
Anatomy
XRlabs SIM reconstructs CT and MRI into patient-specific digital twins.
SIM →DELIVERED
02
Tissue properties and disease
AI segmentation places lesions, vasculature and critical structures in anatomical context.
SIM →DELIVERED
03
Surgical access points
Approach planning and rehearsal within the twin.
SIM →DELIVERED
04
Live pathology
SurgicalOS fuses live scope video, navigation and intraoperative imaging with the twin.
OS →EVALUATION
05
Surgical skill
Computer vision instrument tracking, scope automation and workflow understanding.
OS →IN DEV
At the top of the pyramid: the surgical co-pilot.

Restricted Intelligence vs Surgical Intelligence

Restricted Intelligence

Only the top of the pyramid.

Trained on live video from one company's own hardware
Locked to its own hardware, its own indications
Only the top of the pyramid, with no anatomical foundation
Competes for space in the operating room
Surgical Intelligence

The whole pyramid, trained layer by layer.

Trained from the surgeon's perspective, layer by layer
Device-agnostic across leading surgical scopes, navigation systems and intraoperative imaging
Every specialty the pyramid supports, starting with cranial microsurgery
Upgrades the equipment already in the OR, with no new hardware footprint
Our products
Plan · Layers 1–3

XRlabs SIM

The patient-specific flight simulator for surgery.

Learn more →
Operate · Layers 4–5

SurgicalOS

One view. Every device.

Learn more →
Compounding intelligence

Smarter Surgery, Every Time

Surgical video alone shows what surgery looks like. It does not show where the anatomy is relative to the patient's own imaging, because ordinary video carries no spatial registration.

Every case captured through SurgicalOS produces scope video registered, frame by frame, to the patient's digital twin, alongside navigation telemetry and intraoperative imaging. That record is the training substrate for the top layers of the pyramid: live pathology and surgical skill can only be learned where they happen. It exists only because of the device integrations that create it.

Each deployment adds to it and strengthens the intelligence behind our surgical co-pilot. Each model trained on it makes the next integration more capable. That is how Surgical Intelligence compounds.

XRlabs digital twin registered to the live surgical view

Real Impact. Real Results.

View case studies
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Plan · XRlabs SIM

A 'Flight Simulator' for Surgery

XRlabs SIM is a patient-specific 'flight simulator' for hands-on visualization, planning, and rehearsal. It transforms standard 2D CT and MRI scans into high-fidelity, interactive 3D extended reality models that act as true digital twins of patient anatomy.

100+ cases in the NHS · used across three continents
01Visualize anatomy with exceptional clarity
02Plan complex procedures with precision
03Rehearse on patient-specific models in real time
Rehearsal

Patient-Specific Rehearsal

Surgeons explore each patient's anatomy in detail through a lightweight headset. This hands-on preparation enables clearer preoperative planning, enhanced intraoperative confidence, and more precise preparation for the approach.

Consent

Enhancing Patient Consent and Understanding

Using a patient's own 3D anatomy model, surgeons can visually guide patients through their upcoming procedure, step by step. It improves comprehension, builds trust and transparency, and increases confidence in the care process.

Education

Elevating Surgical Education

With interactive 3D anatomical environments and virtual surgical scenarios, trainees can visualize and manipulate anatomical structures, practice in a safe, immersive setting, and develop confidence through realistic, hands-on experience.

Peer-reviewed · 2026

In a qualitative study at Imperial College School of Medicine, students taught neuroanatomy with XRlabs SIM alongside cadaveric teaching described the two as complementary, and valued SIM for visualizing deep or otherwise obscured structures such as the ventricular system and cranial nerves.

Kasbia et al., Anatomical Sciences Education, 2026 · open access →
A fully-integrated surgical platform

From Planning to the Operating Room

XRlabs SIM is layers one to three of the Pyramid of Surgical Intelligence. The digital twin built here is the same twin SurgicalOS carries into the operative view, so planning and operating become one continuous, anatomy-aware workflow.

Explore SurgicalOS →
PLANXRlabs SIMLAYERS 1–3
→
OPERATESurgicalOSLAYERS 4–5

Precision you can see. Performance you can trust.
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Operate · SurgicalOS

The intelligence layer for the operating room.

SurgicalOS connects surgical devices, patient anatomy and real-time data on one platform, bringing the digital twin into the operative view on the displays surgeons already use.

The Cost of Fragmented Views

10%

of operative time is lost to manual scope adjustment in magnified surgery.

Eivazi et al., 2015 →
Split attention increases workload

Switching between the operative field and separate monitors can degrade hand-eye coordination.

Gsaxner et al., 2023 →
In-view guidance reduces cognitive load

Guidance presented directly in the surgeon's field of view significantly reduced load in a controlled 25-participant study.

Herrlich et al., 2017 →
Why an operating system

One platform.
Every device.
Shared intelligence.

SurgicalOS sits underneath the devices in theatre as a common intelligence layer.

Understands

The patient's anatomy, the ground truth every device is read against.

Reads

What every connected device sees: scope video, navigation, intraoperative imaging.

Connects

New devices join the same environment. The more that connects, the more each part knows.

How it works

Every Input. One View.

SurgicalOS unifies whatever the operating room produces, from live scope video and navigation telemetry to intraoperative imaging and the next device to arrive, with the patient's digital twin, built in XRlabs SIM, into a single anatomy-aware view, displayed on the scope's native monitor by default, or through an extended reality headset when stereoscopic depth is preferred. No new hardware footprint. No new real estate in the OR.

Surgical scopeVIDEO
Navigation systemTELEMETRY
Intraoperative imagingSIGNALS
Digital twinFROM SIM
Future devices and sensorsOPEN
→
SurgicalOSANATOMY-AWARE FUSION
TRACKING · AUTOMATION · VOICE
→
Scope's native monitorDEFAULT
XR headsetSTEREO
Capabilities
Real-time 3D anatomical overlays in the operative view
Computer vision instrument tracking and scope automation, under the surgeon's direct control with manual override at all times
Voice commands and automated operative notes
A digital twin that updates as the anatomy changes
These capabilities are in development and under clinical evaluation.
Safety by architecture

The surgeon's primary view is never routed through our system.

SurgicalOS reads the scope's existing video feed without sitting in its path, so no software event can interrupt it. Standard displays and navigation systems remain in use throughout.

SCOPE FEED
⟶existing feed
PRIMARY DISPLAY · UNTOUCHED
SURGICALOS
World firsts, in theatre

Two in-human evaluations. Under research governance.

Physical AI enters cranial neurosurgery

During a complex cranial procedure at a leading academic medical center, the system's computer vision tracked the surgeon's instruments and repositioned the surgical scope to keep the field centered and in focus, under the surgeon's direct supervision and control, with manual override available at all times.

Real-time 3D anatomical overlays, in-human

A patient-specific model of critical structures was overlaid onto the live microsurgical view as the team navigated a complex skull base corridor, with the hospital's standard navigation remaining the sole source of clinical guidance throughout.

Both evaluations were conducted adjunctively under the hospital's research and evaluation governance: standard clinical protocol was followed, and all clinical decisions were made by the surgical team using standard systems.

The Data No One Else Has

Every case captured through SurgicalOS produces surgical video registered to the patient's anatomy: the training substrate for the layers of the pyramid that only exist in the operating room.

Our approach
Surgical video registered to the patient's digital twin
STATUS · SurgicalOS is in development and not commercially available. It has been evaluated adjunctively in live procedures under research governance, with all clinical decisions made by the surgical team using standard systems.

Evaluation partnerships

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For device partners

Your Device, Upgraded With Intelligence

XRlabs adds an intelligence layer to leading surgical scopes, navigation systems and intraoperative imaging, without changing the device.

Nothing new on the floor.

The scope, navigation and imaging you already sell stay exactly as they are — SurgicalOS runs alongside them.

Built to sit beside your device, not replace it: a modular, API-friendly architecture that connects to what you already ship.

Your surgical scopeUNCHANGED

Connects to scopes, navigation, imaging and robotic platforms through their existing outputs

+ XRlabs intelligence layerSOFTWARE

New device protocols supported through partner integrations, not firmware changes

Your navigation · imagingUNCHANGED

Your hardware, protocol and primary display remain exactly as they are

Integration

How it integrates

One box, beside your device. It reads the scope's existing video feed and returns an anatomy-aware view — your hardware, protocol and primary display are untouched. No new footprint on the floor, no new screen for the surgeon.

Your deviceScope · navigation · imagingEXISTING OUTPUT · UNCHANGED
The XRlabs unit that runs SurgicalOS alongside partner devices
The XRlabs unitSOFTWARE AS A MEDICAL DEVICE
ANATOMY-AWARE FUSION
Your displayNative monitorENRICHED VIEW · SAME SCREEN
Why partner

Why It Matters

The business case for an OEM, not a feature list.

01

Make the installed base smarter

Bring new AI-enabled capabilities to compatible systems already in theatre, without asking the hospital or your team to replace hardware.

02

Accelerate innovation

Introduce new software and AI capabilities faster, instead of building and maintaining a proprietary software stack for every device.

03

Increase the value of your hardware

SurgicalOS enhances your device, your workflow and your brand. It does not compete with them.

04

Differentiate continuously

Your device keeps gaining capabilities over time, setting existing and future systems apart beyond hardware specifications.

05

Join a larger environment

An integrated device becomes part of the SurgicalOS environment as it grows, where visualisation, navigation, imaging and patient data increasingly work together.

06

Keep the customer relationship yours

Your hardware, protocol and primary display stay intact. XRlabs provides the intelligence layer around them, and the surgeon still sees your screen.

Regulatory pathway

We lead or support the regulatory pathway.

XRlabs develops its integrations as Software as a Medical Device and can lead the pathway or support yours, depending on the integration and the partnership structure agreed. Either way, partners gain new capability without building and validating a separate solution for every device.

XRLABS-LEDWe own the submission

SaMD classification, technical file, clinical evidence and notified body or FDA engagement.

PARTNER-LEDWe support yours

Documentation, verification and validation inputs for your existing device file.

SaMD BY XRLABSPARTNER HARDWARE UNCHANGED

Let's Build the Future Together

XRlabs is partnering with device manufacturers to make the devices already in theatre smarter, and to grow one connected environment around them.

Start a partnership conversation
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Our company

Built by Surgeons, For Surgeons

According to the Lancet Commission's Global Surgery 2030 report, 5 billion people still lack access to safe, affordable surgical care. Our mission is to change that: to bring Surgical Intelligence into every operating room, upgrading the tools surgeons already use and building layer by layer toward the surgical co-pilot.

Who we are

A multidisciplinary team, united by one mission.

Clinicians, immersive engineers, AI researchers and regulatory specialists, driven by a patient-first ethos. We are building a visualisation platform surgeons want to wear and a brand they can trust. That trust begins with how we work with each other.

Founded by Ali Haddad, a neurosurgeon, XRlabs has supported landmark cases, including the separation of craniopagus twins, and deployments across NHS trusts, the US and the Middle East.

The XRlabs team at the London officeXRlabs in theatre: exoscope and headset in useThe team at work in the London office
Our core principles

Dream. Dare. Deliver.

Three words for how we behave, not what we say. They are the behaviours we reward, repeat and refuse to work without.

01Dream.

Pursue what others call impossible.

We keep a healthy disregard for the impossible: Surgical Intelligence in every operating room, accessible worldwide.

02Dare.

Run towards the hard problems and own them.

No blame, no hiding mistakes, no waiting for permission. When things go wrong we ask why and fix it together.

03Deliver.

Finish the job, and be proud of how it was built.

Innovation is only innovation if it measurably improves patient outcomes. Everything we ship must earn its place in the operating room.

Where we are

Two offices. One operating room at a time.

Headquartered in London, close to the NHS trusts and academic centres where XRlabs SIM and SurgicalOS are used and evaluated. Our Palo Alto office works with US health systems and device partners.

Headquarters

London, United Kingdom

London Institute for Healthcare Engineering
100 Lambeth Palace Rd, London SE1 7ARVisit or get in touch →
US office

Palo Alto, California

380 Portage Ave
Palo Alto, CA 94306Visit or get in touch →
Timeline

2024 → next

Life at XRlabs

A small team with a direct line to the operating room.

Your work reaches patients. These are the rituals and terms that make that possible.

Delivery Days

After every deployment, the clinical team presents what happened in theatre and how each person's work mapped to it.

Dream Days

Quarterly protected time to build an idea the team votes for. Ambition is scored separately from execution.

The build

Once a month the whole team gets together in London to make something that isn't work. What we build stays in the office.

Ownership

Equity for every hire, with performance-based bonuses. Act like an owner because you are one.

Time to think

25 days leave plus public holidays, paid parental leave and an annual learning budget.

Two offices, one team

London and Palo Alto. The year's overall award is a trip to the other office.

Careers

Help build the future of surgical precision.

Are you passionate about groundbreaking technology and making a tangible difference in global healthcare?

Don't see your role?
OPEN ROLES

No open roles at the moment. Send us a note at general@xrlabs.ai if you'd like to be considered.

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Our team

The Innovators of XRlabs

We are a multidisciplinary team, united by the shared mission of transforming surgical care through technology. With deep roots in clinical practice, immersive engineering, artificial intelligence, and regulatory strategy, we're driven by a patient-first ethos.

PORTRAIT
Dr. Ali HaddadFOUNDER & CEO

Neurosurgeon teaching AI to understand surgery the way surgeons do; previously co-founded GoodSAM, the globally adopted emergency response platform.

PORTRAIT
Angela DaviesVP OF BUSINESS DEVELOPMENT

Leads XRlabs' partnerships with medical device manufacturers and health systems.

PORTRAIT
Suma KatragaddaCHIEF OF STAFF

Runs company operations, logistics and compliance across the UK and US.

PORTRAIT
Terouz PashaHEAD OF CLINICAL AFFAIRS

Brings a surgeon's perspective to study design, regulatory approvals and the clinical evidence behind every deployment.

PORTRAIT
Ian WildeREGULATORY LEAD

Deep EU MDR experience, steering classification, certification and FDA strategy for XRlabs' surgical software and hardware.

PORTRAIT
Mohsen FarziLEAD AI ENGINEER

PhD in medical imaging and AI; leads XRlabs' AI and perception program.

PORTRAIT
Dariusz ZolnaHEAD OF XR

Specialist in medical-grade AR and spatial computing with more than 30 years of engineering experience.

PORTRAIT
Zenos PavlakouINFRASTRUCTURE ENGINEER

Builds the data and compute infrastructure behind the platform.

PORTRAIT
Marcel FojkBIOMEDICAL ENGINEER

Unity and immersive engineering specialist focused on UI architecture and performance.

PORTRAIT
Takrim TitasSOFTWARE ENGINEER

Biomedical engineering background from King's College London; image segmentation, CAD modeling and 3D printing.

Join the team.

View open positions
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Operate · Evaluation partnerships

SurgicalOS in your theatre

For academic medical centres interested in adjunctive evaluation under research governance.

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Plan · XRlabs SIM

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A 30-minute walkthrough of a patient-specific digital twin in a headset, in person or remote.

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Integration details

Architecture, protocols and the regulatory pathway we carry for each integration.

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United KingdomLIHE, 100 Lambeth Palace Rd
London SE1 7AR
United States380 Portage Ave
Palo Alto, CA 94306
SurgicalOS is in development and not commercially available. Contact does not constitute a clinical or commercial offer.
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Case studies

Real Impact. Real Results.

At XRlabs, we aim to create tangible impact. Through our case studies, you'll see how AI-powered, extended reality-enabled surgical visualization is transforming planning, training and patient engagement around the world.

ALLXRLABS SIMSURGICAL OS
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Legal · Privacy policy

Privacy policy

Last updated 18 October 2026 · Replaces the policy dated 6 October 2026

XRlabs Ltd ("XRlabs", "we", "us") is committed to protecting and respecting your privacy. This policy explains what personal data we collect, how we use it, who we share it with and the rights you have over it.

It applies when you visit xrlabs.ai, contact us, request a demonstration, meet us at a conference or event, apply to work with us, or deal with us as a representative of a hospital, OEM partner, supplier, investor or other organisation.

We process personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended by the Data (Use and Access) Act 2025. Where we process the personal data of people in the European Economic Area, the EU GDPR applies in addition.

This policy does not cover patient data or surgical imaging processed in clinical research or product evaluations. See the section on clinical research and product evaluation data below.

Who we are

XRlabs Ltd is the data controller responsible for your personal data.

Legal entityXRlabs Ltd, registered in England and Wales, company number 15433851
Registered office71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Privacy contactgeneral@xrlabs.ai

XRlabs Ltd has a wholly owned US subsidiary, Saena Labs, Inc., a Delaware corporation based in Palo Alto, California. Where Saena Labs, Inc. handles personal data for the purposes described in this policy, it does so on behalf of XRlabs Ltd under an intra-group data transfer agreement.

If you have any question about this policy, or want to exercise your rights, contact us at the email address above or write to our registered office.

The data we collect

We collect only the personal data we need for the purposes set out in this policy.

CategoryExamples
Identity dataName, title, and where you give it as part of a job application, date of birth
Contact dataEmail address, phone number, postal or work address
Professional dataEmployer or institution, job title, clinical specialty, areas of interest, professional profile information you make public
CorrespondenceEmails, enquiries, demo requests, meeting notes and messages you send us
Event dataRegistration and attendance at events we host or attend, business cards and attendee lists shared with us by organisers
Recruitment dataCV, work history, qualifications, references, interview notes, right to work documentation, and any adjustments you ask us to make
Technical dataIP address, browser and device type, pages visited, time and date of visits, referring site
Marketing preferencesWhether you have opted in to or out of communications from us

We do not intentionally collect special category data (such as health data, racial or ethnic origin, or religious beliefs) or criminal offence data through our website or in our business dealings. If you apply to work with us, we may handle limited special category data where the law requires or permits it, for example to confirm your right to work or to make reasonable adjustments. We handle it under the conditions in Schedule 1 of the Data Protection Act 2018.

How we collect your data

Most of the data we hold comes directly from you: when you complete a form on our website, email us, request a demonstration, speak to us at an event, apply for a role or enter into an agreement with us.

Some data is collected automatically when you use our website, through cookies and server logs. See the cookies section below.

We also receive personal data from third parties: event and conference organisers who share attendee lists, people who refer or introduce you to us, your employer or institution when it deals with us, recruitment agencies and search firms, and publicly available professional sources such as LinkedIn, institutional web pages and published work.

Legal bases for processing

We process your personal data only where we have a lawful basis to do so.

Lawful basisWhen we rely on it
ContractTo perform an agreement with you or take steps you ask for before entering one, for example providing a demonstration or evaluation you requested, or processing a job application
Legitimate interestsTo run and grow our business where this does not override your rights: contacting clinicians, hospitals and industry partners about our work, following up after events, maintaining business relationships, keeping our systems secure, developing and improving our products and services, administering our group, and establishing or defending legal claims
ConsentWhere you opt in to marketing communications as an individual, or accept non-essential cookies. You can withdraw consent at any time
Legal obligationWhere we must process data to comply with the law, for example tax and accounting records, right to work checks, or responding to lawful requests from regulators and authorities

The UK GDPR recognises direct marketing, transferring data within a corporate group for internal administration, and network and information security as examples of processing that may be carried out in a controller's legitimate interests. Where we rely on legitimate interests we have assessed the impact on you, and you can object at any time (see Your rights).

We do not make decisions about you based solely on automated processing that have legal or similarly significant effects.

How we use your information

We use your personal data to:

Respond to your enquiries and provide the services, demonstrations or information you request
Manage our relationships with hospitals, clinicians, OEM and technology partners, suppliers, advisers and investors
Organise and follow up on events, meetings and conferences
Assess job applications, carry out pre-employment checks and manage recruitment
Send you information about our work, products and events where you have opted in or where we may lawfully do so for business contacts, with an easy way to opt out in every message
Operate, secure and improve our website and systems
Keep records we are required to keep by law, and establish, exercise or defend legal claims

We use your data only for the purpose we collected it for, unless we reasonably consider another use to be compatible with that purpose. If we need to use your data for an unrelated purpose, we will tell you and explain the lawful basis.

Clinical research and product evaluation data

This policy does not cover patient data, surgical video or medical images processed in clinical research studies or product evaluations.

That data is handled under the governing study protocol, the relevant ethics approval, and data processing or data sharing agreements with the hospital or institution concerned. In most cases the hospital remains the data controller and XRlabs processes data on its instructions. Where XRlabs sponsors a study, participants receive a separate participant information sheet and consent form that explain how their data is used.

Our website does not collect or process patient data. If you have a question about a study you took part in, contact the hospital or study team named in your participant information, or contact us at general@xrlabs.ai and we will direct your question.

Cookies and website analytics

Our website uses essential cookies, which are strictly necessary for the site to work, and Google Analytics to understand how the site is used. Google acts as our processor for this and the data is handled under its terms, which involve a transfer outside the UK. We do not use marketing or advertising cookies, and we have switched off Google’s advertising and cross site features.

Under the Privacy and Electronic Communications Regulations as amended in February 2026, low risk statistical cookies may be set without consent provided you can easily object. You can switch analytics off at any time in our Cookie Policy, and any other non-essential cookie would be set only with your consent.

You can block or delete cookies through your browser settings, though parts of the site may then not work. Full details of the cookies we set are in our Cookie Policy.

Disclosure of your information

We share personal data only where necessary and with appropriate protections in place.

RecipientWhy
Service providersHosting, IT and security, email and productivity tools, customer relationship management, applicant tracking, video conferencing, website analytics and event platforms. They act on our instructions under written contracts
Group companiesSaena Labs, Inc., our US subsidiary, for internal administration and to support our work in the United States
Professional advisersLawyers, accountants, auditors, insurers and consultants, where they need the data to advise us
Partners and institutionsWhere you ask us to introduce you, or where a joint activity (such as an event, demonstration or evaluation) requires it
Regulators and authoritiesWhere we are legally required to disclose data, for example to the Information Commissioner, HMRC, a court or a law enforcement body
Business transfersIf we merge with, acquire, or sell all or part of our business, your data may be transferred to the new owner under the same protections

We do not sell or rent personal data to anyone.

International data transfers

We are based in the United Kingdom and have a presence in the United States. Some of our service providers also operate outside the UK. Your personal data may therefore be transferred to and stored in countries outside the UK and the European Economic Area.

Whenever we transfer personal data outside the UK we make sure one of the following safeguards applies:

The destination country is covered by UK adequacy regulations (this includes the EEA, and US organisations certified under the UK Extension to the EU US Data Privacy Framework)
The transfer is governed by the ICO's International Data Transfer Agreement, or the UK Addendum to the EU Standard Contractual Clauses, with a transfer risk assessment
For transfers within our group, an intra-group data transfer agreement incorporating those terms

You can ask us for information about the safeguard used for a particular transfer by contacting us.

Security of your information

We use technical and organisational measures appropriate to the risk to protect your personal data against unauthorised access, loss, alteration or disclosure. These include access controls on a need to know basis, multi-factor authentication, encryption in transit and at rest where supported by our systems, logging, staff training and contractual obligations on our service providers.

No system is entirely secure and we cannot guarantee the security of data transmitted over the internet. If a personal data breach is likely to result in a risk to your rights and freedoms we will notify the Information Commissioner within 72 hours of becoming aware of it, and we will tell you directly where the risk is high.

Data retention

We keep personal data only for as long as we need it for the purpose it was collected, and then delete or anonymise it securely. Our standard periods are:

DataRetention
Enquiries and correspondence2 years after our last contact with you
Business and partner contactsFor the life of the relationship, then 2 years
Marketing contactsUntil you opt out, and a suppression record thereafter so we do not contact you again
Unsuccessful job applications6 months after the decision, or 2 years if you agree to stay in our talent pool
Contractual and financial records6 years after the end of the contract or the financial year, as required by law
Website logs and analytics12 months

We may keep data for longer where we are required to by law, to resolve a dispute, or to establish, exercise or defend a legal claim.

Your rights

You have the following rights over your personal data:

Access: ask for a copy of the personal data we hold about you and information about how we use it
Rectification: ask us to correct inaccurate or incomplete data
Erasure: ask us to delete your data, subject to legal exceptions
Restriction: ask us to limit how we use your data in certain circumstances
Objection: object to processing based on legitimate interests, and object at any time to direct marketing, which we will stop
Portability: receive the data you gave us in a structured, machine readable format, or have it sent to another controller, where we process it by automated means on the basis of consent or contract
Withdraw consent: at any time, where we rely on consent, without affecting processing that took place before you withdrew it

To exercise any of these rights, email general@xrlabs.ai or write to our registered office. You do not need to use a form or legal wording.

We will respond within one month of receiving your request. We may extend this by up to two further months for complex or numerous requests, and will tell you within the first month if so. Where we need to confirm your identity or ask you to clarify what you are looking for, the time taken to receive your reply does not count towards that period. There is no fee unless a request is manifestly unfounded or excessive.

Complaints

If you are unhappy with how we have handled your personal data, or with our response to a request, you have the right to complain to us. Email general@xrlabs.ai with the word "complaint" in the subject line, or write to our registered office. You do not need to use any particular wording.

We will acknowledge your complaint within 30 days, investigate it, and tell you the outcome and any action taken without undue delay.

You also have the right to complain to the UK supervisory authority, the Information Commissioner's Office (ICO), at any time:

Telephone: 0303 123 1113
Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

If you are in the European Economic Area you may also complain to the supervisory authority in the country where you live or work.

Children

Our website and services are intended for professionals and are not directed at anyone under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will delete it.

Changes to this policy

We review this policy at least once a year and whenever our processing or the law changes. The date at the top shows when it was last updated. Where a change materially affects how we use your data and we hold your contact details, we will tell you directly. Earlier versions are available on request.
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Legal · Cookie policy

Cookie policy

Last updated 18 October 2026 · Replaces the policy dated 6 October 2026

XRlabs Ltd ("XRlabs", "we", "us") uses cookies on xrlabs.ai. This policy explains what cookies are, which ones we use, and the choices you have. It should be read with our Privacy Policy, which explains how we handle personal data more generally.

What are cookies?

Cookies are small text files placed on your device when you visit a website. They let the site remember your actions and preferences, keep it secure and working, and tell the site owner how it is used. Similar technologies such as local storage and pixels work in the same way, and this policy covers them too.

Which cookies we use

We use essential cookies, which are strictly necessary for the website to work, and one set of analytics cookies that tell us how the site is used. None of them track you across other websites, and none are used for advertising. You can switch analytics off at any time under Managing cookies below.

CookieSet byPurposeLifetime
_gaGoogle AnalyticsTells one visitor apart from another so that visits can be counted13 months
_ga_PRPYVNRMZCGoogle AnalyticsKeeps track of a single visit to the site13 months
xr-analyticsXRlabsRemembers that you have switched analytics off. Stored in your browser, not sent to usUntil you clear it

We use Google Analytics to count visits and see which pages are useful. We treat it as a low risk statistical cookie: under the Privacy and Electronic Communications Regulations as amended in February 2026, cookies of that kind may be set without consent provided you can easily opt out, which you can do below.

We do not use marketing or advertising cookies, and none are set on your device. Google’s advertising storage, cross site signals and ad personalisation are all denied, so your visit cannot be used to build an advertising profile or to personalise ads to you. Any other non-essential cookie would be set only with your consent.

Our hosting provider, Cloudflare, may also set a strictly necessary cookie to keep the site secure and to protect it from automated abuse. It is not used for analytics or advertising.

Managing cookies

You can switch website analytics off here at any time. Your choice is saved on this device, and while analytics is off no analytics cookie is set and nothing is sent to Google. We also treat the Global Privacy Control signal and your browser’s Do Not Track setting as a request to switch it off.

The remaining cookies are essential and cannot be switched off on the site. You can block or delete cookies through your browser settings, but parts of the site may then not work properly. Guidance for the main browsers is available at allaboutcookies.org.

Changes to this policy

We review this policy at least once a year and whenever the cookies we use change. The date at the top shows when it was last updated. Significant changes will be flagged with a notice on our website.

Contact

Questions about cookies or this policy: general@xrlabs.ai, or write to XRlabs Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.
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Legal · Terms and conditions

Terms and conditions

Last updated 6 October 2026 · Replaces the terms dated 3 September 2024
01

Who we are and what these terms cover

This website, xrlabs.ai (the "site"), is operated by XRlabs Ltd ("XRlabs", "we", "us"), a company registered in England and Wales under company number 15433851, with its registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. You can contact us at general@xrlabs.ai.

These terms govern your use of the site. By using the site you agree to them. If you do not agree, please do not use the site.

These terms do not govern our products or services. Any demonstration, evaluation, research collaboration, licence, partnership or supply of software or hardware is governed by a separate written agreement, which prevails over these terms.

Our Privacy Policy explains how we handle personal data and our Cookie Policy explains the cookies we use. Both form part of these terms.

02

Changes to these terms and to the site

We may update these terms from time to time. The date at the top shows when they were last changed, and the version in force when you use the site applies. We may change, suspend or withdraw any part of the site at any time without notice.

03

Information on the site

The content of the site is provided for general information about XRlabs and its work. It is not medical, clinical, legal or professional advice and must not be relied on as such. Nothing on the site creates a clinician to patient relationship or replaces the judgement of a qualified clinician.

We take reasonable care to keep the site accurate, but we do not warrant that content is complete, current or free from error, and we may change it at any time. Statements about future plans, performance, timelines or regulatory status are forward looking and may change.

04

Product status and availability

The site describes software and hardware at different stages of development. Some products are in research or clinical evaluation and are not commercially available. Where a product is available, its regulatory status, intended use and availability vary by country, and it may only be used in accordance with its labelling and applicable law. Nothing on the site is an offer to supply any product, a claim of regulatory clearance or approval, or a representation that a product is suitable for any clinical purpose. Where the site reports results of internal evaluations or published studies, they are identified as such.

05

Intellectual property

Unless stated otherwise, XRlabs or its licensors own all intellectual property rights in the site and its content, including text, images, video, graphics, software, logos and design. All rights are reserved.

You may view, download and print pages from the site for your personal, non-commercial use, or for internal reference within your organisation when evaluating XRlabs, provided you keep all copyright and proprietary notices intact. Any other use requires our prior written consent.

XRlabs, SurgicalOS and XRlabs SIM are trade marks of XRlabs Ltd. Other product and company names on the site may be trade marks of their respective owners and are used to identify their products; no affiliation or endorsement is implied unless stated.

06

Acceptable use

You must not:

Copy, reproduce, republish, distribute, sell, sublicense or commercially exploit any part of the site except as permitted in clause 5
Use the site in any way that breaches applicable law or regulation, or infringes anyone's rights
Use automated means (including bots, scrapers and crawlers) to extract data or content from the site, or use site content to train machine learning models, without our written consent
Introduce malicious code, attempt to gain unauthorised access to the site, its servers or connected systems, or test their vulnerability without our written authorisation
Interfere with the site's operation or other users' access to it
Use the site to send unsolicited advertising or marketing
Misrepresent your identity or affiliation when contacting us through the site

We may restrict or end your access to the site if you breach these terms.

07

Submissions

If you send us an enquiry, feedback or other material through the site, you confirm you have the right to do so and that it does not contain patient identifiable data unless we have agreed in writing to receive it under a separate agreement. We may use feedback about our products and services without obligation to you. Personal data in submissions is handled under our Privacy Policy.

08

Third party links

The site may link to third party websites. We provide these links for information only, do not control those sites and are not responsible for their content or their handling of your data.

09

Our liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law.

Subject to that, the site is provided on an "as is" and "as available" basis. To the extent permitted by law we exclude all implied conditions, warranties and representations, and we will not be liable for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, arising from or in connection with your use of or reliance on the site or its content, including loss of profit, business, data or goodwill and any indirect or consequential loss.

If you are a consumer, these terms do not affect your statutory rights.

10

Indemnity

If you are a business user, you will indemnify us against any loss, liability, cost or expense (including reasonable legal fees) arising from your breach of these terms or your unlawful use of the site.

11

General

We may assign or transfer our rights and obligations under these terms to a group company or to a successor to our business, and may use subcontractors; we will post notice of any assignment on the site. You may not assign your rights or obligations under these terms.

If any provision of these terms is found invalid or unenforceable, it will be severed and the remaining provisions will continue in effect. Our failure to enforce any provision is not a waiver of it.

These terms, together with the Privacy Policy and Cookie Policy, are the entire agreement between you and us regarding your use of the site.

12

Governing law and jurisdiction

These terms and any dispute arising from them or from your use of the site are governed by the law of England and Wales. If you are a business user, the courts of England and Wales have exclusive jurisdiction. If you are a consumer, you may also bring proceedings in the courts of the country in which you live, and you keep the benefit of any mandatory consumer protection laws there.